Get expert healthcare consultations right at your home
Certified doctors available at your service 24/7
Available Doctors
Dr. Lakshmi Prasanna M.B.B.S
Dr. Vivek M.B.B.S
Dr. Sravani Khatri M.B.B.S
Dr. Vishnu Priya M.B.B.S
Dr. Sai Krishna M.B.B.S
Dr. Megha M.B.B.S
REFUND POLICY
We strive to provide a seamless and satisfactory experience for our users through HEALTHY30 Application. In the event that you are dissatisfied with our services or encounter any issues, we have established the following refund policy:
Eligibility for Refunds:
a. Refunds are available for consultations that were unable to take place or did not meet the expected quality standards.
b. Refunds may also be considered in exceptional circumstances, such as double billing or technical errors resulting in incorrect charges.
Requesting a Refund:
a. To initiate a refund, users should contact our customer support team within 7 days from the date of the consultation.
b. Users should provide relevant details, such as the appointment date, time, and a clear explanation of the issue encountered.
Refund Evaluation:
a. Each refund request will be carefully evaluated by our customer support team.
b. The team will assess the circumstances surrounding the request and may require additional information or evidence to process the refund.
Refund Processing:
a. If the refund request is approved, the refund will be processed within 5 to 7 business days.
b. Refunds will be issued through the original payment method used during the booking process.
Partial Refunds:
a. In certain cases, partial refunds may be issued based on the specific circumstances and the extent of the issue encountered.
b. The amount of the partial refund will be determined by our customer support team.
No-Show and Late Cancellation Policy:
a. Refunds will not be provided for consultations that were missed or cancelled by the user without prior notification, except in exceptional circumstances.
b. We encourage users to adhere to the scheduled consultation time and provide adequate notice for cancellations or rescheduling requests.
Changes to the Refund Policy:
a. Our refund policy is subject to change at the discretion of the app administrators.
b. Any modifications to the refund policy will be communicated through our app and website.
• Please note that our refund policy applies only to the services provided through our app and does not cover any external fees or charges imposed by payment processors or financial institutions.
• If you have any questions or require further assistance regarding our refund policy, please contact our customer support team. We are here to ensure your satisfaction and address any concerns you may have.